First Choice Neurology (FCN), the largest U.S. neurology specialty group practice, announced that it has been recognized by Modern Healthcare as one of the Top Innovators for 2023. The profiles of the honorees are featured in the Sept. 18, 2023, issue of Modern Healthcare magazine and online at ModernHealthcare.com/Top-Innovators.
The Top Innovators program honors leaders and organizations instituting innovation and leading transformative programs that achieve measurable results in improving care and contributing to clinical and financial goals.
FCN operates more than 50 care centers and is affiliated with 45-plus major hospitals in multiple Florida counties. The practice serves 100,000-plus patients with various neurological conditions, including Alzheimer’s disease, dementia, epilepsy, multiple sclerosis, Parkinson’s disease, sleep disorders, strokes, and more.
After rethinking patient safety strategies and workflows more than three years ago, Jose Rocha, FCN’s Director of Central Business Office, and his team started to simplify patient access. They applied QliqSOFT’s digital engagement solution to select practice services. As of June 2023, FCN successfully digitized patient intake, orders follow through, and payment notification tasks to support all 90 adult and pediatric neurologists and other physician specialists.
“Our biggest challenge in shifting to virtual care was facing our own fears,” said Rocha. “We quickly overcame that hurdle upon realizing digital’s transformative impact improving the patient experience, workflows and productivity. With patient expectations rising, practices must do all they can to provide an excellent patient-first experience and streamline tasks to help their employees have work/life balance.”
“Innovation can take many forms, as evidenced by our honorees ─ both individuals and organizations ─ in this year’s class of Top Innovators,” said Mary Ellen Podmolik, editor-in-chief of Modern Healthcare. “Whether they are making back-room functions more efficient, establishing partnerships across the industry or developing tools to broaden consumers’ access to care, these winners are producing results and forging a path others should follow.”
Edward Marx, QliqSOFT’s Chief Transformation Officer, nominated FCN for the Modern Healthcare award. “I’m pleased to see Jose and his team’s work recognized by this distinguished industry media award showcasing those at the forefront of exceptional healthcare innovation,” Marx said. “First Choice Neurology’s pioneering journey and commitment to digital health transformation is inspiring to all providers wanting to empower their patients and achieve operational objectives.”
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