Content Operations Associate

Description

• Demonstrate deep understanding of your role and associated work, information and material flows, processes, procedures, systems, and methods across the content supply chain.
• Possess deep technical understanding of existing tools, who uses them, their tasks, workflows, interdependencies, etc.
• Understand content/project/tactic types, associated requirements, brand archetypes and model strong knowledge of the content supply chain.
• Maintain deep understanding of project management systems, data, interdependencies, and workflows.
• Develop effective relationships with peers at engaged agencies, vendors, and internal capabilities across the content supply chain.
• Possess understanding of Lilly’s compliance standards and quality requirements (e.g., CIQ, MLRO processes, AI technologies, content standards, FDA, etc.) and must be capable of applying these processes and requirements when performing in their role.
• Demonstrate deep knowledge of the unique requirements and considerations associated with supported brands, their channel mix, and content strategy.
• Make patients’ lives better, accept Team Lilly, invite and adopt change, and advocate for the organization while getting work done compliantly.
• Accountable for project and workflow management in support of a brands content strategy and backlog, across the content supply chain
• Define, oversee, and maintain an overall timeline for all projects within the brand’s backlog in partnership with internal and external agency, brand, review, and operations teammates.
• Ensure the timely and successful delivery of projects according to marketing needs and objectives
• Proactively identify and resolve issues before they impact the business
• Train and upskill cross functional partners on content supply chain systems and workflows
• Partner in the deviation process, and log deviations using quality management system, and pass on to internal quality process department to conduct investigation into why, how and how to prevent in future
• Use system tools to optimize team capacity, velocity, and throughput and coordinate with cross-functional peers to assess resource capacity and devise solutions to address resource constraints

Qualifications

Highest qualification: University

• Bachelor’s degree
• 2+ years of experience working on projects supporting a regulated industry (e.g., pharma)
• 2+ years of experience with capacity and project management systems (e.g., Wrike/Workfront/Jira)
• Qualified applicants must be authorized to work in the United States on a full-time basis.