Portfolio Key Account Partner

Description

• Act as the single point of accountability for assigned key accounts, ensuring cohesive portfolio‑level engagement across access, pathway, and system domains.
• Engage key centres of excellence, thought leaders, top scientific experts, and strategic stakeholders through a multi‑pronged, ecosystem‑based approach to build long‑term partnerships and advocacy.
• Build strong clinical advocacy by engaging healthcare professionals (HCPs), identifying and developing advocates, and leveraging appropriate multi‑channel platforms in line with agreed brand strategies and compliance requirements.
• Promote the portfolio to maximise performance and sales impact through effective in‑person, virtual, and hybrid customer engagement, delivering a personalised and seamless customer experience.
• Achieve sales and performance targets through effective territory ownership, key account management, and disciplined execution of integrated account plans.
• Create, implement, and continuously refine high‑quality account plans aligned to portfolio and brand strategy, customer needs, local pathways, and access realities, ensuring measurable outcomes for both customers and the business.
• Identify ICS‑level and local access opportunities and work closely with Market Access colleagues to understand, address, and help remove prescribing and reimbursement barriers.
• Ensure effective execution of brand strategies, customer initiatives, and multichannel engagement plans in collaboration with Medical, SEP, Market Access, Marketing, functional teams.
• Collaborate closely with cross‑functional partners to orchestrate timely, compliant, and value‑adding engagement, sharing insights and ensuring alignment across medical, commercial, and access activities.
• Leverage analytics, CRM data, KPIs, and performance metrics to monitor progress, inform decisions, adapt account strategies, and optimise customer engagement plans.
• Maintain accurate and up‑to‑date CRM records, including customer mapping, activity documentation, insights capture, and timely reporting in line with company standards.
• Lead or contribute to national projects, pilots, and best‑practice initiatives, and support training, capability building, and upskilling for the wider Key Account Management community.
• Operate with agility, strategic focus, and entrepreneurial mindset, proactively identifying opportunities to enhance portfolio impact, customer value, and patient outcomes.
• Ensure all activities are conducted in full compliance with local codes, regulations, and internal policies, maintaining clear separation between promotional and non‑promotional interactions. 

Qualifications

Highest qualification: University

• Strong ability to understand, interpret and communicate complex scientific and clinical concepts credibly across multiple therapeutic areas, enabling engagement in high‑level scientific and clinical discussions with healthcare professionals, key opinion leaders and scientific experts.
• Deep understanding of healthcare systems, market dynamics, pricing and access strategies, including payer environments, Integrated Care Systems (ICS), and stakeholder interdependencies across the care pathway.
• Proven ability to uncover deep customer, system and ecosystem insights to design, execute and adapt high‑quality account and territory plans aligned to portfolio and brand strategy, customer needs, and business objectives.
• Strong commercial acumen with the ability to drive portfolio performance and achieve sales and performance targets through effective territory ownership, key account management, and high‑quality execution.
• Demonstrated capability to build strong clinical advocacy by engaging healthcare professionals, identifying and developing advocates, and leveraging compliant multi‑channel engagement approaches.
• Excellent collaboration and orchestration skills, enabling effective cross‑functional working with Medical, MSL, Market Access, Marketing, PRM and HQ teams to deliver integrated, customer‑centric solutions.
• Highly effective communication, influence, negotiation and interpersonal skills, with the ability to build trust, align diverse stakeholders, and operate credibly with senior clinical and non‑clinical decision makers.
• Ability to manage complex accounts and healthcare ecosystems with multiple stakeholders, touchpoints and priorities, while maintaining a clear strategic focus.
• Strong digital and data literacy, with the ability to use CRM systems, analytics, KPIs and performance data to inform decision‑making, monitor impact, personalise engagement, and adapt plans over time.
• Solid understanding of omnichannel and hybrid engagement strategies, with a strong interest in continuously learning and applying digital tools and insights to enhance customer experience and portfolio impact.
• Strategic, agile and entrepreneurial mindset, with the ability to mobilise resources across the organisation, pivot priorities as required, and focus on outcomes that create value for patients, customers and the business.
• Experience contributing to, or leading, cross‑regional or national initiatives, projects or capability‑building activities, with a willingness to share best practice and support the development of the wider Key Account Management community.
• Ability to communicate clearly and effectively in English, both verbally and in writing, to collaborate with and influence stakeholders across local, regional and international organisations.