Description
Data Strategy & Architecture
Act as a thought leader for data, analytics, and platform modernization
Partner with senior stakeholders to translate business needs into data and platform capabilities, in line with local and global AH strategy
Ensure consistency with global & TCM data strategy and standards; foster a data-driven culture.
Data governance & master data management
Define, lead and implement data management / integration with data sources from both internal and external to ensure the data quality for integration into the data warehouse and usability for downstream analytics and business application
Lead data governance, standards, processes, tools and platforms for all customer channels.
Ensure timely resolution of data issues and inconsistencies.
Manage user access, roles, and permissions in line with policies
Support audits, reporting needs, and compliance requirements related to data and systems.
Data analytics, insights & reporting
Ensure reliable operational and performance reporting from integrated platforms and external data sources
Work with business users to refine dashboards and reports to meet real world needs, delivering real insight to drive data driven decision making
Support ad hoc data requests and routine performance tracking
Monitor platform performance, availability, and usage KPIs
Platforms management
Own the operational management of data platforms, including CRM, e-commerce (BI Webshop) and related business systems
Act as the primary point of contact for system performance issues
Translate business needs into practical system improvements
Coordinate with IT, vendors, and internal teams on system upgrades, fixes, releases and any new platform implementation projects
Monitor platform usage, data quality, and operational KPIs.
Qualifications
Highest qualification: University
- At least 5 years working experience in an IT, Business Analyst, CRM, or commercial operations support role including sales, marketing, or related business support experience, preferably within life sciences / animal health industries
- Experience in data management, data definition, reporting design, and performance management techniques is a plus
- Strong analytical and problem-solving skills with the ability to leverage analytical tools (e.g. SQL, Tableau, Power BI, R, Python, etc.) to generate insights and support business decision-making
- Demonstrated expertise in data and platform management relevant to data governance, reporting, CRM, and commercial platforms, including process standardization and release management
- Strong project and process management skills with experience leading cross-functional initiatives, driving system adoption, and supporting continuous improvement
- Strong stakeholder management and communication skills with the ability to collaborate across local, regional, and global teams
- Experience supporting CRM adoption, training, and business process implementation is preferred
- Fluency in oral and written English