Technical Account Manager

Description

• Technical selling by providing effective solution for pharma formulation development to create impactful projects to the business.
• Working closely with customer by troubleshooting and resolving any issues arise during formulation development or manufacturing.
• Supporting technical inquiries by providing solution to accelerate the business developments.
• Work as team player to provide technical solutions to key customers within the country.
• Work with value added service team to bring solutions to support business development.
• Conduct regular business reviews with key customer to assess their needs, address concerns and provide solutions that meet their objectives
• Collaborate with cross-functional teams, such as industry market management, value added service team, customer service to ensure seamless delivery of products/services to achieve excellent customer experience.
• Identify upselling and cross-selling opportunities within existing accounts to maximize revenue generation.
• Stay updated on industry trends, market conditions, and competitor activities to proactively identify potential threats and opportunities.
• Prepare and present reports on account performance, sales forecasts, and market insights to internal stakeholders.
• Manage contract negotiations, contract renewals, and pricing for his/her account.
• Collaborate with suppliers to provide feedback and insights from customers, contributing to the development of new products/services.
• Plans out customer visit independently. Monitors, updates, and submits report of competitors and keeps records in CRM of existing and prospective customers.
• Support the team with other responsibilities as required.

Qualifications

Bachelor’s Degree in Pharmaceutical Technologies, Pharmacy, Chemistry engineering or any related field

Experience : Minimum 5 years of experience in Pharmaceutical & Nutraceuticals manufacturing, preferably R&D or technical person who have experience in designing & developing the optimal pharmaceutical dosage form for drug or formulation.

Others :
Good business acumen and communication skills to build long-standing and successful relationships with customers.

• Strategic thinking and problem-solving abilities to identify customer challenges, propose innovative solutions, and drive business growth.
• Strong negotiation and influencing skills to navigate complex customer relationships and achieve mutually beneficial outcomes.
• Adapt & develop solutions as per customer needs with clear & decisive communication.
• Analytical mindset with the ability to interpret data, extract insights, and make data driven decisions.
• Exceptional organizational and time management skills to effectively prioritize tasks, manage multiple projects and meet deadlines.
• Good understanding with salesfore CRM software and other relevant tools
• Ability to travel to visit customer as needed.
• Strong Collaboration, negotiation, persuasion skills
• Certification or training in sales, account management or customer relationship management is a plus.
• High competency working with Microsoft office.
• Work independently with minimum supervision
• Self-motivated and disciplined approach is essential.
• Proficiency in English is essential, fluent in any SEA language is an added advantage.