e-Commerce Specialist

Description

Oversee the day-to-day operations of the e-commerce platform(s) to ensure smooth performance, accuracy, and timely execution of campaigns.

Understand business goals and key priorities to develop an end-to-end e-commerce marketing strategy and campaigns

Monitor inventory, pricing, and product listings to maintain consistency with brand standards and competitive market positioning

Develop strategies to optimize visibility, conversions, and overall performance on owned online platforms

Ensure high-quality customer experience across all digital touchpoints, resolving any operational issues and improving customer satisfaction.

Define and track key performance indicators (KPIs) such as Conversion Rate, Average Order Value (AOV), and Customer Lifetime Value (CLTV), providing regular data-driven reports.
Plan and execute CRM activities based on SFDC & Commercial website analysis

Plan to expand CRM to customers (retail stores/E-commerce/etc,)

Champion the digital customer journey, leveraging CRM strategies and market insights to foster customer loyalty and retention.

Qualifications

Education: Bachelor’s degree or higher

Experience: Minimum of 5 years of proven experience in e-commerce, digital merchandising, or online retail operations

Language Skills: Advanced English proficiency (both written and verbal) required for seamless communication with APAC and global team.

Analytical Skills: Strong analytical capabilities with the ability to interpret complex data (e.g., sales history, search trends, customer buying patterns) to drive actionable insights and optimize product visibility.

Platform & Tech Expertise: Solid understanding of e-commerce platforms and proficiency in web analytics tools.

Cross-Functional Collaboration: Excellent communication and interpersonal skills with cross-functional teams and external stakeholders.