IT Analyst

Description

• Deliver on-site L1/L2 IT support for end users, devices, and local services, restoring productivity quickly and minimizing operational downtime.
• Diagnose and resolve endpoint, collaboration, and basic connectivity issues to maintain stable day-to-day operations across site-critical environments.
• Support device lifecycle management (build, deploy, maintain, replace) to ensure users have reliable, ready-to-use technology.
• Execute site changes and deployments in line with defined processes, standards, and risk controls.
• Maintain accurate asset records, documentation, and high-quality ticketing in ITSM tools to support control, visibility, and continuous improvement.

Qualifications

• Hands-on IT support professional with proven experience restoring service quickly and effectively in operationally sensitive environments.
• Customer-focused communicator who gives clear updates, builds trust quickly, and works effectively with end users, site leaders, and technical teams.
• Structured troubleshooter capable of diagnosing L1/L2 endpoint, application, and connectivity issues.
• Process-driven operator with strong ITIL discipline and a consistent record of high-quality ticketing, documentation, and follow-through.
• Reliable team player who takes ownership, collaborate well, and proactively builds technical capability across IT domains in a complex site environment.