Cell Therapy Operations

Description

• Acting as the Site Champion by ensuring coordination and alignment of all related activities, including medical, marketing, regulatory, quality, market preparation & market access projects at the site level .
• Responsible for the right contextualization of our products and discussing the optimal patient selection. Implements the brand messages and strategic tactics to allow customers achieving optimal treatment results and patient satisfaction.
• Enhances operational excellence and innovation (e.g., customer-friendly solutions, process optimizations, inputs on customization and improving the CTDP, etc.).
• Closely collaborate with CAR T centers to manage awareness, understanding and expectations regarding slot availability and demand.
• Close collaboration with the TA Head, other CTOAMs and MSL Manager to ensure an aligned, center-specific field personal approach.
• Monitor brand success and customer satisfaction through KPIs.
• Understand all relevant processes in a CAR T center and within the referral network.
• Accountable for the identification of local referral patterns and patient flow .
• Identify roadblocks in local referral process and develop strategies to optimize access to cell therapies for all eligible patients in close collaboration with field force.
• Responsible for the referral strategy and execution in close collaboration with the TA Head.

Key Account & Referrer Management:

• As a general rule, the CTOAM must not mix promotional with onboarding activities during interactions with HCPs or in strategic and operational plans. The CAR T site onboarding process is of independent nature and must be separated from promotional activities.
• Develops strategic plan for CT treaters and referrers and Multi-Disciplinary Hospital Networks.
• Conducts meetings and events to promote BMS' cellular therapies and educate on operational and referral processes by using multi-channel approaches in cooperation with Thought Leaders and key stakeholders
• Closely monitors and addresses competitors' activities and brings up and implements innovative ideas in the strategic brand plans to overcome the challenges in the CT marketplace.
• Ensures a consistent cross-functional approach with Medical, Marketing & Market Access, etc. towards the accounts in-line with the brand strategy. Creates a One Team, One Voice sprit and perception at account and customer level.
• Is responsible for national sales & market share targets.
• Responsible for the coordination and execution of key projects in the assigned territory.

Qualifications

• Strong background in pharmaceutical industry, life science or medical/nursing
• 4+ years of pharmaceutical/biotechnology industry experience including account management, marketing, commercial, or medical.
• Fluency in English and in German, both oral and written communications. French oral communication
• Strong project management and project leadership skills
• Self-starter with excellent interpersonal skills, decision-making capabilities, and demonstrated problem-solving skills
• Proven ability to interact and collaborate with internal & external stakeholders at all levels
• Proven understanding of regional healthcare provider organizations and market dynamics
• Thorough understanding of hematology markets and disease landscapes
• Awareness and ability to comply with all laws, regulations, and policies that govern the conduct of activities
• Candidates with commercial backgrounds must have demonstrated ability to manage scientific detail; candidates with scientific/medical backgrounds must have a demonstrated commercial mindset
• Upholds high ethical and professional standards with business contacts to maintain BMS' excellent reputation within the community
• Strong communication skills including an ability to clearly articulate complex concepts and processes to others
• Adaptive and agile learner
• Collaborative mindset
• Strong identification with the company values and focus on what brings value for customers and patients
•