Manager, Business Operations

Description

• Collaborate with business stakeholders to solve problem day to day issues within Veeva and Veeva Events Management
• Lead the creation of bi-annual target lists for all field force users – end to end including information gathering, system updates, template updates, training, consolidation and loading into Veeva. Thereafter maintenance of these lists to ensure accuracy.
• Ongoing data management and hygiene, creation of new users, new territory alignments, promotional tools, key messages and objections
• Training of new users
• Weekly “Office Hours” with the field team to efficiently problem solve
• Maintenance of the local ticketing system – ensuring all issues are timeously solved
• Stay updated with the latest CRM features, best practices, and industry trends to ensure the team is leveraging the most effective tools and techniques
• Business Process Owner for Veeva Vault Promomats
• Act as the local business lead for Veeva Events Management (VEM), including event configuration, user support, compliance oversight, and coordination with global teams for enhancements and issue resolution.
• Work closely with Global Data & IT teams

Qualifications

• An undergraduate or graduate degree in a relevant quantitative discipline (computer science, statistics, mathematics, engineering etc.);
• 4+ years applied experience in business intelligence
• A self-starter with high motivation, proactive problem-solving skills and thrives in complex and ambiguous situations
• Broad and proven experience in Salesforce/Veeva development. Especially in supporting Commercial teams in metric measurement and designs that support deep analysis.
• A Veeva/Salesforce certification is an advantage
• Project Management & Presentation: PowerPoint
• Proficiency with data visualization and data storytelling
• Experience in Tableau Prep, Snowflake and Starburst beneficial
• Experience with IQVIA related datasets is an advantage
• CRM Ecosystem Management: Demonstrated experience managing end-to-end CRM ecosystems, including user administration, territory alignments, call reporting, Veeva Events Management, and Approved Email.
• Experience training and supporting field teams and internal stakeholders on CRM tools and digital platforms.
• Strong interpersonal and communication skills with a proven ability to collaborate across Commercial, Marketing, IT, and Global teams.
• Familiarity with AI-driven tools and automation concepts, with a willingness to pilot and scale innovative solutions.
• Understanding of compliance requirements in pharmaceutical commercial operations, including experience with Veeva Vault PromoMats and content approval workflows
• Ability to manage complex projects independently, from planning through execution, with strong organisational and time management skills.