Order Processing Technician

Description

• Enter and review orders accurately and in a timely manner. Check orders for completeness - legibility/ patient details/drugs/diluents/delivery details etc. Clarifying details with customer/ Technical specialist if any aspects of the order are unclear.
• Schedule orders are required.
• Timely receipt of orders confirming expected delivery date and time
• Liaising regularly with pharmacy production specialists. Team leaders and customer service on matters concerning the receipt, processing and delivery of customer orders.
• Complying with regulatory requirements of GDP, GMP and EH&S.
• Working with different sites to manage current workload to assist in bringing forward or delaying orders to maintain rooms at capacity.
• Assist in capturing customer complaint reports regarding delivery and service issues.
• Dealing with product complaints and adverse event reports
• Use of standard Microsoft programs such as MS Word, Excel, PowerPoint and Access to provide clerical support and maintain information databases.
• Assist in the provision of support in the areas of customer service, processing of monthly reports.
• Flexibility with working different shifts, weekends and varying Public holidays per state to ensure patient care across all states.
• Perform other duties as directed by Management

Qualifications

• Excellent attendance and punctuality records and no outstanding performance issues
• Highly competent in accurate data entry and review with minimum errors and efficient time management utilizing pharmacy programs
• Willing and motivated attitude with team members
• Displays drive and a sense of urgency to achieving deadlines, assisting with additional hours, flexibility etc.
• Must be able to demonstrate a good understanding of basic mathematics and to be able to communicate effectively both verbally and in writing
• Pleasant telephone manner to all external and internal stakeholders