Product Specialist

Description

• Maintain competence in the RD Analytical Systems portfolio and ensure continuing education with updates
• Conduct cross-training for colleagues and complete mandatory training in a timely manner

Instrument Installation, Commissioning, and Customer Training

• Oversee timely installation and commissioning of analytical systems following established protocols
• Conduct comprehensive customer training to enhance competence and reduce future support needs

Modifications and Instrument Troubleshooting Support

• Provide efficient after-sales support, troubleshooting, and adherence to SLAs for response times
• Handle complaint documentation per Roche’s Quality System and ensure timely technical/software updates

Qualifications

• A role model in agility, embodying Roche’s Leadership Commitment, Operating Principles, and APAC Spirit with the right mindset, culture, and behaviors
• An outstanding communicator and networker with proven relationship-building skills
• A strategic thinker who develops effective plans and ensures execution through teamwork, collaboration, and continuous improvement
• Highly collaborative, with the ability to set ego aside and focus on achieving the best outcomes for the team and organization
• Open to feedback and confident in seeking and providing constructive input to foster personal and team growth
• Skilled in representing the company externally and building meaningful, long-term relationships with stakeholders
• Energized by working in complex environments, with flexibility to mobilize and deliver results
• Enthusiastic about learning, driving excellence, and becoming a subject matter expert on assigned product portfolios
• Equipped with a strong background in science and business (tertiary qualification desired) and a thorough understanding of diagnostic and research laboratories
• A licensed driver, ready to contribute both on-site and in the field