Manager, Technical Services

Description

• Sets priorities for the group to ensure task completion and coordinates activities with other departments to ensure provision of batch records and components and priorities to address resource or operational challenges
• Provides advanced technical and operational guidance to employees, colleagues, and customers and is responsible for the performance and results of the Technical Services group
• Provides insight and guidance into event Root Cause Analysis (including Safety, Quality and Delivery events) and reviews/approves reports (i.e. discrepancies, deviations, and complaints)
• Accountable for the overall quality of output produced by the Technical Services group, including batch records and specifications
• Provides oversight and assistance with investigations related to Technical Services (discrepancies, deviations, and complaints) as well as CAPA identification and closure (as assigned)
• Understands the daily, weekly, and monthly schedule for the Technical Services group and services daily activities to meet on time delivery
• Participates in the outline and review of proposals and agreements for clinical projects
• Proactively investigate, evaluate, and implement the latest industry trends
• Participate in GEMBA activities to identify Organization and Discipline opportunities
• Coordinate information and communication for designated projects
• Provide weekly, monthly, and quarterly performance updates related to the SQDC of the group
• All other duties as assigned

Qualifications

• Bachelor’s degree required; Engineering discipline preferred.
• Minimum of five years of people management experience.
• At least ten years of relevant industry experience required; clinical or pharmaceutical packaging preferred.
• Demonstrable leadership experience at Catalent (including but not limited to participation in Catalent-sponsored leadership programs such as NGGL, GOLD, LEAD Now, GM Excellence, and GROW) may be considered in place of external experience
• Strong ability to work effectively in a collaborative, multi‑site organization.
• Proficient with Microsoft Office and comfortable using computer‑based tools and systems.
• Able to manage tight or emergent deadlines while maintaining accuracy and quality.
• Skilled in building strategic relationships with excellent verbal, written, and presentation communication abilities.
• Provides oversight and support for Technical Services investigations, including discrepancies, deviations, complaints, and assigned CAPA activities.
• Maintains a safe working environment and proactively identify safety concerns that may affect individual or other colleagues