Account Manager

Description

• Deliver sales performance, key brand indicators, financial targets, marketing objectives and other key goals in order to meet or exceed on those objectives.
• Proactively and continuously aspire to serve customer needs, customer expectations and challenges in order to build trusted customer relationships and to achieve win-win outcomes between AbbVie and customers.
• Develop and execute a call plan that achieves set call metrics and optimises coverage and frequency to key customers in order to maximise access and sales opportunities.
• Manage multiple brands/indications in line with strategy guidance
• Conduct pre and post call analysis and evaluation in order to continuously improve sales performance. Effectively handle objections, misunderstandings, concerns and consistently gain logical and reasonable calls to action in order to close on every sales call.
• Continuously build understanding on customer needs and expectations, territory market landscape, competitors, market segments/dynamics, accounts, disease, product, clinical and sales expertise and share this market intelligence information with in-field team, brand team and sales manager to achieve alignment, to anticipate environmental changes and challenges and to optimize brand strategy and its execution.
• Differentiate AbbVie’s value proposition with health providers assigned and identify, develop and maintain disease state experts and speakers/advocates in order to maximize brand performance.
• Report any adverse event within 24 hours as per AbbVie’s policies and procedures.
• Proactively participate in AbbVie’s WHS programs, adhere to policies and promote a safe work environment at all times.
• Adhere to AbbVie’s internal codes of conduct and compliance processes.
• Other ad hoc duties such as administrative duties, as requested.

Qualifications

• Preferred Bachelor's degree, biological sciences, pharmacy, business related field, or equivalent.
• Demonstrated specialty sales experience, ideally in HCV area
• Proven track record of success in selling and excellent presentation skills.
• Demonstrates in-depth scientific, therapeutic, product, and competitive knowledge and is recognised as an expert resource by all relevant stakeholders.
• Strong business acumen and proficient use of business tools; possesses strategic and critical thinking capabilities.
• Proactively identifies customer style / behavior and adapts quickly all aspects of selling approach. Understands and leverages findings to develop sales strategies. Offers innovative ideas and solutions to maximise business opportunities to address challenges. Provides impact with ideas for the larger organisation and anticipates and responds to changes.
• Operates effectively in a shared territory with high levels of collaboration.
• Leads by example; consistently displays positive behaviors and peer coaching through changing and challenging environments. Documented success in leadership and support role of increased responsibility at the district, region and/or organisational levels.
• Influences others & is viewed as a credible and respected role model and resource among peers. Builds collaborative partnership with colleagues and broader team.