Service Engineer

Description

• Partner Boston Scientific appointed service providers for technical support of all capital equipment, inclusive of equipment distributed through appointed channel partners.
• Provide level two service support related to maintenance, field action, recalibration, upgrade, and repair for the local installed base.
• Responsible for customer satisfaction with BSC equipment’s performance and services.
• Reporting all service activities in approved Service Management Systems and meeting key performance indicators.
• Responsible for monitoring, organizing, and maintaining personal trunk stock, tools & test measurement equipment, and spare parts.
• Administer service contract opportunities and collaborate with the sales team to drive local contract adoption.
• Responsible for local capital equipment-related program management (ie. preventive maintenance scheduling).
• Ensures awareness and compliance with applicable standard operating procedures to meet, comply, and champion all quality and regulatory commitments of Boston Scientific.

Qualifications

• Minimum of 1 years’ field service experience, preferably with medical equipment
• Associate degree or degree in Biomedical Engineering or Electronics is preferred
• Prior experience in Technical Field Service, Biomedical roles, or a Military technical MOS
• Proven ability to work independently with minimal supervision and manage multiple assignments effectively
• Excellent English competency, both written and spoken