Retail Manager

Description

• Drive achievement of Sandoz business goals by ensuring high trade customer service levels.
• Lead in trade implementation within key customers; Lead the creation of a customer-centric approach across the function.
• Share best practices on distribution processes.
• Promotional and informational campaign on various distribution channels i.e., wholesalers, retailers, distributors.
• Be the link between Field Force and Customer Service in managing shortages.
• Ensure adequate reporting of adverse events / technical complaint / compliance issue in accordance with company procedures.
• Reporting of technical complaints / adverse events / special case scenarios related to Sandoz products within 24 hours of receipt.
• Distribution of marketing samples (where applicable).

Qualifications

• Bachelor’s degree in business administration, Marketing, Pharmacy, Life Sciences, or related field.
• Minimum 5 years of experience in distributor management, pharmacy retail, FMCG commercial, or pharma sales.
• Experience managing relationships with pharmacy chains, independent pharmacies, or healthcare retail partners is highly preferred.
• Proven track record in achieving sales targets and driving store performance.
• Fluency in English and Vietnamese both oral and written, with the ability to negotiate effectively.