Customer Solutions Specialist

Description

• Manage end-to-end order handling from quotation to payment realization.
• Coordinate with internal teams for order fulfillment, production tracking, and delivery
• Handle customer complaints and ensure timely resolution with full satisfaction.
• Support new product development and manage export/import shipments, including LC terms.
• Generate and share reports for leadership and stakeholders.
• Work on SAP SD module for processing quotations and sales orders.
• Plan shipments and coordinate with cross-functional teams locally and globally.
• Maintain accurate records and correspondence.
• Lead or support projects from initiation to completion with timely updates
• Perform other duties as assigned.

Qualifications

• Graduate degree (required); advanced degree preferred.
• 3–4 years of experience in customer service or supply chain roles, preferably in B2B pharma.
• Proficiency in English (written and verbal).
• Strong skills in: Advanced Excel, SAP SD Module, PowerPoint and SFDC (Salesforce.com)
• Excellent communication, critical thinking, and problem-solving abilities.
• Familiarity with GMP compliance and international trade documentation