WW Program

Description

• Lead, or co-lead high impact global and regional projects and programs as per agreed milestones and budget, to deliver business results.
• Participate in projects or programs, providing subject matter (domain) expertise in the areas of: Sales, Customer Operations, Contact Center or Service / Service Delivery, and Data Management.
• Ensures alignment of business solutions with Commercial Strategic Technology roadmaps
• Collaborate and partner with other stakeholder organizations within Agilent, such as: Commercial Operations functions, IT, Sales, Customer Operations, Service, Contact Center, Digital and Data Operations and Governance.

Day to day Responsibilities:

• Apply project management best practices, achieving deliverables and targets of assigned projects and initiatives
• Provides subject matter expertise and consulting services to initiatives and stakeholders in own domain of expertise
• Engage various stakeholders to ensure alignment and oversight of solution designs, that are scalable, meeting business objectives, and complies with strategic business capability roadmap
• Provide Tier 3 Support and point of contact to assigned set of tools and/or process areas, escalating issues to leadership team as needed.
• Partner with IT, be Global point of contact to ensure existing business capabilities are effective, continuously improved.
• Builds and maintains effective relationships with various Agilent & Commercial Organization stakeholders, both globally and regionally

Qualifications

• Bachelor or Masters Degree in Computer Science, Management Information Systems or similar.
• 5-8 years of project management or project involvement experience in the commercial areas, such as Sales Operations, Customer Operations, Service, Contact Center, Digital or Data and Data Governance.
• Demonstrated experience in innovating using Data, automation and AI (or other similar emerging technologies) would have added advantage.
• Strong program management skills for executing complex projects in a One Agilent Culture to meet deliverables and milestones
• Demonstrated Functional / semi-technical subject matter expertise in Commercial technology set such as: Pre-Sales CRM, Order Booking and Management, Service Contracts, Service Delivery, Digital or Data Architecture, Quality and Governance.
• Demonstrated experience in partnering with IT, translating business requirements into functional requirements, bridging both IT and business lingo.
• Excellent interpersonal, leadership and team-effectiveness skills with virtual/cross functional/multi-cultural teams and business partners
• Ability to demonstrate sound decision making and achievement/results-oriented focus skills.
• Ability to reduce complex requirements into simple concepts.
• Outstanding executive communication, presentation and influencing skills
• Ability to tolerate high level of ambiguity in a matrix organization setup.