Regional Study Coordinator

Description

• Act as regional liaison between Global Study Manager and various CCLS departments involved in the study
• Act as regional liaison between assigned Client representatives (eg. CRA, Site Monitors)and the corresponding local CCLS platform; occasionally, the Regional Study Coordinator can represent Global Study Manager in interactions with the main client contact
• Close collaboration with the Global Study Manager for all study related aspects that are pertaining to the corresponding local platform and through all study stages, from set-up to closure
• Review the study Statement of Work to ensure local feasibility and make appropriate recommendations to the Study Design Lead
• Ensure a detailed knowledge of the SOW specifications and very good understanding of how the SOW specifications impact every operational aspect of the clinical trial
• Manage day-to-day local study related activities, especially logistics, monitoring and study supplies, keeping the Global Study Manager informed of any study development
• Monitor, track and provide resolution to all local study issues, keeping the Global Study Manager in the communication loop
• Responsible for implementing monitoring and setting up of local performance metrics and taking corrective actions when needed.
• Liaise with the Global Study Manager for any tasks assigned to the Regional Study Coordinator as part of the Global Monitoring Plan
• Demonstrate ability to work in a matrix environment where task assignments can be channeled down to be completed by Regional Study Coordinators while other task assignments will need to be delegated to other functional groups; demonstrate flexibility in handling both categories of tasks
• Participate in functional meetings (eg. CLFs) and provide input, keeping processes up to date
• Comply with CCLS Global Project Management strategy
• Support a culture of continuous improvement, quality and productivity

Qualifications

• Demonstrated ability to plan and prioritize.
• Demonstrated communication and organizational skills.
• Demonstrated attention to detail.
• Proven ability to excel in a fast paced environment
• Proven teamwork
• Proven experience and knowledge of processes and tools used in department
• Demonstrated ability to liaise with internal departments
• Demonstrated ability to facilitate meetings
• Demonstrated participation in process improvement initiatives
• 2 years customer service experience, preferable in pharmaceutical industry