Procurement Team Manager,

Description

Lead Global Service Teams: Manage and develop central and regional TPRM service teams to ensure consistent and high-quality delivery across geographies.

Ensure Service Capability: Maintain team competence and readiness to meet evolving TPRM service requirements.

Manage Operational Delivery: Oversee risk assessments, CAPA tracking, and escalation handling to ensure timely and effective resolution.

Drive Continuous Improvement: Implement change management initiatives and process enhancements to improve service efficiency and quality.

Monitor Performance: Ensure adherence to SLAs, quality benchmarks, and delivery timelines; manage external risk assessor performance.

Governance & Compliance: Develop and maintain SOPs, training materials, and work instructions aligned with the TPRM framework.

Standardize Processes: Promote harmonization and reliability of TPRM processes and systems across Novartis.

Reporting & Insights: Generate and present performance metrics, dashboards, and risk updates to senior stakeholders.

Deployment Readiness: Support operational readiness and execution of the TPRM framework across service teams.

Stakeholder Engagement: Collaborate with business functions, risk areas, and TPRM leadership to ensure service delivery meets expectations.

Qualifications

• University/Advanced degree in a relevant field.
• 8–10 years of experience in leading service delivery across multiple regions.
• Strong expertise in project management, change management, and risk management.
• Proven ability to manage teams in a matrixed, multicultural environment