RCM Support Representative

Description

• Manages all email communication and Salesforce cases created by customer and RCM Operations teams regarding assigned customer base.
• Uses Knowledge and Understanding to send cases to the appropriate RCM teams for resolution
• Reviews Trending of Cases for areas of improvement
• Keeps Customer Success Manager Apprised of Escalated issues received in cases from RCM Operations teams and Customers.
• Assist Customers and RCM Operations with End of Month Processes to ensure timely closure of customer GL Periods
• Collaborates with worldwide resources to ensure effective knowledge, information sharing, and quick resolution of service performance issues.
• Collaborates with all departments on any process gaps and initiates discussions for resolution.
• Manages all email communication and Sales Force cases created by customer and RCM Operations teams regarding assigned customer base.
• Uses Knowledge and Understanding to send cases to the appropriate RCM teams for resolution
• Reviews Trending of Cases for areas of improvement
• Keeps Customer Success Manager Apprised of Escalated issues received in cases from RCM Operations teams and Customers.
• Assist Customers and RCM Operations with End of Month Processes to ensure timely closure of customer GL Periods
• Collaborates with worldwide resources to ensure effective knowledge, information sharing, and quick resolution of service performance issues.
• Collaborates with all departments on any process gaps and initiates discussions for resolution.

Qualifications

• Passionate about customer service, with strong problem-solving skills focused on identifying and putting in place solutions for customers
• Computer literate and proficient in using MS office programs
• Must have excellent attention to detail and an understanding of how to investigate and troubleshoot issues and find workarounds.
• An effective communicator with strong oral, written, and persuasive skills and the capability to deal with people at all levels in the organization.
• Self-starter, results-driven, highly motivated, high energy.
• Brightree Software and/or DME Billing Experience
• Salesforce
• Microsoft Teams
• SharePoint
• Minimum of 2 years of related experience.
• Applies acquired expertise and exercises judgment to analyse and solve problems without clear precedent.