Digital AEM Analyst

Description

• The primary focus of this role is to work with Product Managers in the development of the necessary requirements and clarity to drive new digital Customer solutions into the market.
• Collaborate with stakeholders to support the ideation, development, and deployment of digital solutions aligned with business goals.
• Lead cross-functional projects to refine concepts into structured IT requirements, ensuring alignment with product roadmaps.
• Translate customer needs and market intelligence into actionable insights and technical specifications.
• Develop and manage AEM platform functionalities, including workflows, metadata schemas, templates, and asset migration strategies.
• Collaborate with content creators, developers, and UX teams to streamline content publishing processes and enhance user experience.
• Support platform integrations with tools like Adobe Analytics, Target, and Workfront.
• Collaborate with information architects and structure digital assets within AEM DAM, Sites, adhering to metadata standards, taxonomy, and governance best practices.
• Oversee testing, define KPIs, and recommend enhancements to improve usability and customer satisfaction.
• Troubleshoot user problems and partner with technical teams to minimize system (both AEM Sites and DAM) disruptions
• Provide training, documentation, and support to system users to promote best practices and efficient utilization of AEM
• Conduct in-depth analysis of existing AEM supported applications with a deep understanding of the AEM platform.
• Groom, prioritize, and coordinate backlog tickets resolution with the IT team, aligning with the release schedule and team capacity.
• Work with the IT support team on AEM Service pack upgrades.
• Provide ongoing support to business users and bridge the communication with the tech team.
• Communicate with stakeholders to gather business requirements.
• Document requirements clearly through user stories, use cases, and functional descriptions with acceptance criteria.
• Define test scenarios and write UAT test cases to verify functionalities.
• Facilitate communication between business stakeholders, IT developers, and Platform owners throughout the whole release process.

Qualifications

• BS/MS degree in Business, Engineering, or related field.
• 10+ years in Business, Analytics, or Digital Product Management, with project/program management experience.
• Proven expertise with AEM (Sites and DAM), including metadata standards, taxonomy, and workflows.
• Excellent problem-solving skills, attention to detail, and ability to troubleshoot platform-related issues.
• Strong communication and collaboration skills, with experience working across multiple teams.
• Experience with DevOps practices.
• Experience with AEM-specific development and customization, such as templates, components, and workflows.
• Background in training and change management for platform adoption and governance initiatives.
• Familiarity with AEM customization, front-end/back-end technologies (HTML, CSS, JavaScript, Java preferred), and Adobe product integrations (e.g., Analytics, Target).
• Strong problem-solving, project management, and communication skills.
• Ability to travel up to 10%.