Senior Customer Success AR Specialist

Description

• Collaborate cross-functionally (sales, finance, support, CSMs, Corning Shared Services, etc.) to verify order details and ensure alignment between customer orders, sales opportunities, and invoices.
• Ensure customer invoicing excellence by:
• Improving invoicing process efficiency
• Providing timely and accurate invoicing
• Managing payments received from Paypal and Stripe for swift processing
• Provide proactive AR management by:
• Monitoring & following up on outstanding invoices, working with customers to resolve payment discrepancies & overdue invoices
• Applying daily cash receipts to AR balances promptly and accurately.
• Continuous Improvement and Support:
• Identify opportunities for post sales process automation & optimization and support in executing related strategic initiatives
• Assist in special projects & work on other customer success activities as needed
• Ensure end-to-end process is properly documented
• Ensure adherence to SOX compliance standards, maintaining meticulous records and documentation.

French Speaking Job Advert: Superviseur des comptes recevables

Qualifications

• Bachelor's Degree
• +5 years of experience in billing, invoicing, or accounts receivable
• Prior leadership experience
• Experience with Salesforce & Sage or similar tools
• Customer focus mindset to address customer concerns, ensure customer satisfaction, and provide
• exceptional customer experience
• Ability to work in a fast-paced, self-directed environment, and comfortable in rapidly changing and sometimes ambiguous work situations and in multi-cultural, multi-time zone environments