Provides pre-sales and/or post-sales consulting to benefit Agilent customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.
Manages and coordinates the end-to-end customer experience (from order to installation) by applying broad knowledge of customer situations, company processes, local laws, financial requirements, and international compliance requirements related to customer sales contracts and product shipment.
Resolves customer service issues for sophisticated, multi-country or multi-regional accounts.
Acts as a liaison between customers and appropriate internal organizations such as Sales, Manufacturing, Logistics and Service Delivery to resolve customer inquiries.
Inspire changes to production and/or shipping schedules and price changes.
May identify and follow up on business opportunities.
May be responsible for project management of country, regional or multi-country projects.
May require ability to read/write in one or more languages.
Additional responsibilities for internal applicants:
Customer Training for CDS 2.x
CDS 2.x Report Templates
Deploy CDS 2.x Client server
Presales Discussion and requirements sharing for the south region.
Bachelor's or Master's Degree or equivalent.
Post-graduate, certification and/or license may be required.
Typically, at least 6+ years shown experience for entry into this level.
