PSP specialist

Description

• To establish themselves as an expert on rare disease product, disease pathophysiology, diagnosis, treatment guidelines and patient management and to keep updated in these areas.
• Develop and maintain close working relationships with physicians and nurses in relevant therapeutic areas.
• Ability to effectively analyze & subsequently communicate complex medical & scientific concepts to both internal & external stakeholders.
• Support the patients enrolled in PSP with up-to-date medical information on rare disease products and the national health insurance.
• Build/maintain healthcare professional relationships in order to educate, provide ongoing treatment support and assist with gaining access to therapy.
• Collaborate with cross function teams (Quality, Medical, Regulatory, Legal, Compliance, Pharmacovigilance, etc.) to build effective relationships to leverage synergies for patient support.
• Support development of operational metrics for PSP program, coordinate operation data analysis, and translate patient feedback into actionable insights in order to adjust strategies and tactics to improve program effectiveness.
• Stay up-to-date on industry knowledge and regulation relates to patient engagement to ensure the program meet the requirements.
• Manage and maintain up-to-date PSP documentation and reporting to ensure an audit ready state.
• Manage PSP programs to ensure all the activities are conducted to high quality standards, delivered on time and within defined budget.
• Attend patient advocacy meetings, conferences as required to educate physicians and nurses in disease/product information and raise awareness of Patient Support Programs.
• Regular counselling is conducted to continuously check symptoms and guide patients to enable appropriate treatment.
• The medication schedule is checked and managed so that patients enrolled in PSP can comply with the medication compliance.
• Adverse Event heard from the patient during the counselling are reported to the PS team within 24 hours and managed.

Qualifications

• Degree in Medicine, Nursing or Medical diploma is preferred, alternatively degree-qualified, preferably in another life science discipline
• 5-7 years Clinical experience (renal or hematology or neurology nursing an advantage but not necessary), and/or case management experience with a strong, successful track record
• Extensive experience in the pharmaceutical industry is preferable, including intimate knowledge of industry code of conduct and relevant legislation for interaction with physicians and patients
• Experience working in a multi-disciplinary team environment for continuation of care
• Experience working in the Rare and Ultra-rare areas is highly regarded, although not mandatory