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Enhanced Services Manager

Full-Time England, United Kingdom
Health & Biotech
25 August 2023
  • Be accountable for development of the service vision and strategy; you will further develop Go-to-Market plan being responsible for Service business lifecycle management, creation of convincing sales collateral and training Sales & Field Application Specialists.
  • Together with Sales & Business Development colleagues you will proactively identify service opportunity leads, scope and negotiate customer service projects.
  • You will be responsible for writing technical project proposals with Service Project Managers and the Company’s subject matter experts.
  • Ensure operational excellence in the delivery service projects; be responsible for establishing robust lead to order and order to cash processes to secure future business and increase service revenue.
  • Be responsible for Services project management processes aligned with existing company governance processes to mitigate against risks, manage scope, schedules, cost, quality, and communicate to stakeholders ensuring client expectations are met
  • Develop and review performance of service project manager(s)


  • Master’s degree or PhD in biology, biomolecular sciences, biotechnology or protein or formulation sciences or biochemistry or related disciplines
  • Project Management experience within a pharmaceutical CRO, CDMO or CMO
  • Experience with Service Operations management in life science industry,
  • MBA or other business qualification
  • Knowledgeable about the drug development processes from drug candidate through to the market launch
  • A proactive self-starter, calm under pressure, with proven ability to build relationships and work effectively to win projects and meet deadlines.
  • Strong verbal and written communication skills, ability to present with impact to external and internal stakeholders at all levels
  • History of working cross-functionally to drive success and results
  • Experience in risk management and resolution of non-scientific issues within projects.
  • Experience of project governance processes
  • Proficient in MS Office suite, CRM systems and PM software


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