Be accountable for development of the service vision and strategy; you will further develop Go-to-Market plan being responsible for Service business lifecycle management, creation of convincing sales collateral and training Sales & Field Application Specialists.
Together with Sales & Business Development colleagues you will proactively identify service opportunity leads, scope and negotiate customer service projects.
You will be responsible for writing technical project proposals with Service Project Managers and the Company’s subject matter experts.
Ensure operational excellence in the delivery service projects; be responsible for establishing robust lead to order and order to cash processes to secure future business and increase service revenue.
Be responsible for Services project management processes aligned with existing company governance processes to mitigate against risks, manage scope, schedules, cost, quality, and communicate to stakeholders ensuring client expectations are met
Develop and review performance of service project manager(s)
Master’s degree or PhD in biology, biomolecular sciences, biotechnology or protein or formulation sciences or biochemistry or related disciplines
Project Management experience within a pharmaceutical CRO, CDMO or CMO
Experience with Service Operations management in life science industry,
MBA or other business qualification
Knowledgeable about the drug development processes from drug candidate through to the market launch
A proactive self-starter, calm under pressure, with proven ability to build relationships and work effectively to win projects and meet deadlines.
Strong verbal and written communication skills, ability to present with impact to external and internal stakeholders at all levels
History of working cross-functionally to drive success and results
Experience in risk management and resolution of non-scientific issues within projects.
Experience of project governance processes
Proficient in MS Office suite, CRM systems and PM software