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MSG
Agilent Technologies
SLIMS Technical Consultant
Full-Time
Queensland, Australia
Health & Biotech
Health & Biotech
10 July 2025
Description
- Presales:
- Engaging with sales for requirement analysis, scoping delivery, and early customer discussions to recommend tailored solutions.
- Deliver technical presentations, demonstrations.
- Post-sales:
- Analyze customer's needs, and translate this into SLIMS workflows
- Configure the SLIMS platform to match the lab's requirements
- Build plugins for connecting instruments or displaying custom forms or portals
- Act as the customer voice to influence future product design to meet customer needs
- Lead or support project delivery, ensuring solutions are implemented effectively.
- Train the customer.
- Script a lab's in-silico tools into our integration framework
- Project management for OpenLab solutions and SLIMS solution delivery.
- Post-delivery:
- Provide remote and on-site troubleshooting to maintain customer satisfaction.
- Technical support for customers' critical escalations.
- Collaborate with R&D, product marketing, and support teams to relay customer feedback and improve offerings.
Qualifications
- Bachelor's or Master's Degree or equivalent.
- Post-graduate, certification and/or license may be required.
- Typically, at least 4+ years relevant experience for entry into this level
- Knowledge on programming languages such as Java or Python with proven coding skills
- Evidence of proven track record of solution delivery on Implementation team, or related experience
- Ability to quickly grasp customer requirements and document the requirements
- Outstanding communication and organizational skills
- Excellent analytical, and problem-solving skills
- Ability to build and foster good relationships
- Ability to balance competing priorities
- Ability to work under pressure and meet tight deadlines
- Self-motivated and directed individual
- Team-oriented perspective
- Willingness to travel 70% of the time, for business requirements and client meetings
- Early understanding on OpenLab solutions, SLIMS would be added advantage
- Experience on LIMS and project management would be an added advantage to have
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