Partner with Product Owners and Product Managers to help to develop, test, deploy & maintain technology and/or solutions to enable business value for GSK, operating within an Agile Product Model.
Responsible for the day-to-day operational activities within an Agile Product model, which includes but is not limited to: - Business process to system mapping and user requirements capture
Application and technology configuration & implementation e.g. automation tools
Refining the Ux experience to ensure the most efficient experience for the user
IT service to support end-to-end business processes
Business Unit systems support for multiple internal and external vendor stakeholders. Operates as a subject matter expert in a shared service operating model and provides systems support as needed.
Ensure data passes accurately from platform to platform.
Manage access, training, system enhancements, and support of related systems and applications.
Ensure the integrity and consistency of systems and approval process through metrics reporting, dashboards and systems metadata.
Design, develop and implement methodologies and protocols that ensure accuracy of data sources and confirm validity of reports
Engage with internal functions and external bodies (companies, standards bodies and agencies) to understand the wider ecosystem that impacts the Product area.
Collaborate with Portfolio & Product to ensure solutions align agreed product roadmap & feature requirements. Maintain regular connection with other sites to contribute, share and leverage best practice.
Engage with key stakeholders and end users to ensure best possible User Experience (UX) and business outcomes are achieved, escalating issues as appropriate
Provide technical leadership in support of service delivery and lifecycle management, to optimise the Product portfolio and ensure that systems continue to operate and evolve in line with the Product Roadmap, wider Tech environment and key standards
Management of technical change control projects including associated documentation, validation testing, move activities, Performance Qualification, and related SOP’s
Establish appropriate mechanisms to build DDA skills and capability across site
Represent the MES team in Regulatory Inspections of systems
Provide 2nd line support for Manufacturing Excellence Products
Qualifications
Experience in a manufacturing environment
Bachelor’s degree in a relevant field such as Mathematics, Engineering, Computer Science
Experience in support and / or development of IT systems
Experience with MS Windows Operating Systems, MS SQL Server Databases
