Handle all incoming calls/e-mails/tickets from the business and suppliers in relation to Procurement system i.e. myBuy. Try to solve these issues and escalate them to relevant team, when required
Assist end-users with general use, navigation, functionalities and processes queries
Build strong collaborative networks with key stakeholders and ensure good/adequate communication
System Testing and Training
Provide testing support to the whole Procurement system for the regression tests
Ensure delta training, refresh training to end users
Maintain the regional training documentations and knowledge database updated
Continuous Improvement Initiative
Participate to the continuous improvement initiatives by proposing systems enhancements
Continuously develop the skills/competences by sharing the knowledge with other team members and participating to offered training sessions
Ensure Compliance
Ensure adherence to the Procurement Policy, Directive, Guidelines and Local Procurement SOP’s
Qualifications
Degree or Diploma in Business Studies, Finance & Accounting/Commerce, IT, Supply Chain or Procurement equivalent
Degree in Business Studies, Finance & Accounting would be desirable
Must be able to deal with other parties from China, Hong Kong and Taiwan in written and spoken
