Ability to achieve relevant sales budgets, making recommendations to raise the standards of service and practice delivery.
Experience and knowledge of coaching customers to manage their Sleep Health journey, providing recommendations and determining best course of action.
Acquire and participate in ResMed’s product knowledge and training.
Actively fulfil client follow up program, prepare and send reports.
Undertake general office duties to maintain the upkeep of the clinic, inclusive of stock take, filing, cleanliness of clinic to have high presentation standards.
Maintenance, reprocessing and checking of trial equipment
Maintain communication and confidence skills to liaise with third parties where required.
Qualifications
Minimum of 2 years’ experience in a busy, multi-tasking retail, customer service role
Have administration and retail experience, with an understanding of developing and maintaining visual merchandising to the standard required, POS experience, cash management and attention to detail.
Ability to maintain compassion and remain calm under pressure.
Strong and adaptable communication skills are a must.
An active listener with the ability to find solutions to customer concerns and issues.
Has knowledge of MYOB or MedTech is an advantage
Preference of having a healthcare or pharmacy background
