Maintaining accurate clean-up of Agilent data base using SAP CRM/Salesforce.
Identifying and communicating process improvement opportunities to management.
Performing routine administrative customer service duties using prescribed procedures.
Input, update, and maintain data in Salesforce (Leads, Product Interest, Accounts and Contacts).
Ensure data is accurate and up to date for analytical purposes, including forecasting and performance tracking.
Sharing knowledge with peers as well as learning from them to eliminate and knowledge gaps.
Cleanse and standardize data to ensure quality and compliance with company policies.
Learn about the upcoming changes and new functionalities in the process and ensure proactive support readiness.
Participate in regular review, contribute with ideas around the issues, and provide necessary updates.
Qualifications
Bachelor’s or equivalent.
Minimum 2-4 years’ Experience working in customer service, administration, or project management.
English language proficiency.
Ability to work independently; self-motivated and results oriented.
MS Office experience with emphasis on Excel. SAP/CRM and Salesforce experience preferred.
Strong planning and organizational skills, with attention to detail.
Solves straight-forward issues, challenges, and problems within system/process of specialization
Ability to work in a dynamic and progressive global environment (multi-culture, multi- functional, remote environment
Excellent verbal/written communication skills – Would need to engage with partners/internal customers to understand their business needs and requirements and work closely with colleagues to gather information; so, candidate needs to have strong verbal and written communication skills, as well as be good listeners.
Looks for Best Practices inside and outside of GBS Operations and leverages from the same
