Produce detailed reports on SSO performance and key performance indicators (KPIs) for both Hub and Country roles, in collaboration with the Operational Health Associate Director. Develop mitigation strategies for identified issues and proactive plans to foresee and prevent performance challenges across SSO functions.
Identify and communicate key business insights, trends, and benchmarks relevant to the Americas trials/portfolio. Support the Operational Health Associate Director in addressing data gaps and quality issues that could impact the integrity of reports.
Serve as the business owner for Americas’ Hub reporting, ensuring quality control of report functionality and pursuing continuous improvement through enhanced processes and customer-defined enhancements.
Liaise with Hub Portfolio Heads and other senior leaders across Hubs, Countries, and Clusters to drive Operational Health initiatives and develop metrics and KPIs for trial execution.
Assist the SSO Operational Health Associate Director in organizing and managing SSO Operational Health meetings at the Hub level, including scheduling, agenda preparation, decision tracking, follow-ups, and communications with internal and external stakeholders.
Coordinate and present systematic, key reports to senior leadership on a regular basis.
Align with other SSO Project Managers on organizational processes and best practices to ensure optimal performance, identify opportunities, and foster collaboration with other relevant functions.
Serve as the business lead on IT projects focused on automating reports or developing tools to drive process improvement as needed. Act as a subject matter expert on current and future reporting systems and dashboards.
Qualifications
BA/BS degree in Life Science, Computer Sciences, Business, Statistics, Finance or Operations related field
3+ years of experience in pharmaceutical development, preferably in Clinical Research
Planning/execution or project management a plus
Experience using Business Intelligence software, preferably Power BI
Experience with 1 or more programming languages i.e. Python, SQL, etc.
Proven business and data analytic skills
Experience in performance management and productivity projects (incl. application of quantitative approaches to redesigning processes, improving productivity and/or improving efficiency)
Understanding of the international aspects of drug development process incl. international standards (GCP/ICH), health authorities (FDA/EMA), local/National Health Authorities regulations.
Excellent strategic thinking skills, ability to manage multiple projects, flexibility to quickly adapt priorities according to business and strategic needs
Strong communication, presentation and networking skills
