Respond to customer needs by providing repair, installation, upgrade and preventive maintenance activities
Contact customers in a timely manner and schedules service efficiently
Connect with manager and sales team to understand and meet customer needs and expectations
Maintain Agilent’s customer service reputation by aligning with all corporate policies and procedures
Complete administrative paperwork and computer reports promptly and accurately
Provide feedback to the Product Specialists, manufacturing or OEM vendors concerning performance anomalies encountered - use the complaint handling system as required
Address customer requests for service and communicate proactively before, during and after service
Qualifications
University degree in a Life Science related field (pharmaceutical science, biomedical science or molecular science etc…)
Significant hands-on experience with cell analysis solutions, either as an end-user in a lab OR in a similar technical support role
