Efficiently manage the process of entering sales order requests into our bespoke system, while also handling invoicing and generating reports to support our Sales team.
Owns the customer request and experience from initiation to conclusion.
Processes all customer requests via computer.
Utilizes multiple and often complex systems, programs, and monitors in order to research information.
Handle complex queries on occasion and bridge communication between internal departments to ensure swift resolution of issues related to sales orders invoicing discrepancies, or customer concerns.
Adopt a collaborative approach as to maintain a seamless operation and delivering exceptional service to our customers.
Qualifications
Experience: a first relevant experience in a customer relationship type roles
Language Skills: Fluent in English, both written and spoken
Collaboration Tool: Basic Microsoft Office skills required
You have the ability to work autonomously, with strong communication skills for internal stakeholders
You have solid planning and coordination skills with the ability to prioritise
You have an eye for detail
You have a sense of urgency but handle pressure well