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Sr. Bioinformatics Scientist

Full-Time Bengaluru, India
Health & Biotech
Health & Biotech
28 October 2024
Description
  • Provide technical support or consultations in pre-sales processes when requested.
  • Assist internal and distributor sales and support teams to understand customer’s bioinformatics/analytical needs to support, recommend or develop solutions based on Illumina’s bioinformatics software portfolio.
  • Provide onsite or remote customer trainings on Illumina’s bioinformatics software portfolio.
  • Collaborate and assist field-based support staff to manage customer accounts and troubleshoot customer complaints related to Illumina's instrumentation and bioinformatics software portfolio.
  • Collaborate with internal and external teams to develop bioinformatics skillsets of support staff, including regional distributors, to build up bioinformatics expertise and complaint handling capabilities within the region.
  • Participate in early testing of new software products, and assisting in planning regional internal and external support processes for such products.
  • Assist in the development and review of customer facing and internal documentation and support resources and collateral.
  • Provide voice of customer (VOC) feedback to internal groups to improve current and upcoming products and customer experience.
Qualifications
  • At least 5 or more years of experience in a bioinformatics role with relevant technical, user support, or project/product management experience
  • Demonstrated hands-on experience in the management and analyses of datasets of various application types using bioinformatics tools and pipelines, including command line and graphical user interfaces, particularly with next generation sequencing data (demonstrated by publication record or industry track record)
  • Strong understanding of bioinformatic concepts (e.g. alignment, variant calling methods) needed in the formulation of workflows/pipelines for the analysis of next generation sequencing data
  • Competence in R, Perl, Python or other scripting language appropriate for bioinformatic analyses
  • Experience with high-performance computing or cloud-scale data processing
  • Strong troubleshooting and problem-solving ability
  • Outstanding communication skills, both written and verbal and excellent facilitation and presentation skills
  • Outstanding interpersonal skills
  • Ability to work collaboratively and communicate effectively in a highly matrixed organization
  • Demonstrated ability to coordinate and communicate information with stakeholders from diverse backgrounds
  • Strong organizational skills, including ability to rapidly balance priorities in a fast-paced environment
  • Clear vision of and commitment to providing outstanding customer service
  • Must be willing to travel up to 50% of the time or as business situation dictates.
  • Based in Bangalore

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