Execute application development tasks, coordinate integration services, product implementation and software updates, bug fixes, change requests and application support for assigned systems. Document, provide quality assurance and ensure the system/data integration into the PAREXEL environment. Maintain appropriate change control and document management techniques.
Function as a project team member, technical project manager or IT lead on projects, planning and delivering all appropriate project work and documentation on time and within budget. Provide regular status reports of all activities, plans and problems.
Conduct complex troubleshooting and analysis and work issues to resolution, including coordinating overall IT and business communication and tasks.
Escalate and manage the resolution of critical issues to Application Support, Operations or Development staff
Participate in feasibility studies and product evaluations. Assist in determining future application support requirements and options analysis, make recommendations.
Maintain metrics to monitor system support performance and the effectiveness of the support services provided
Actively work with one or more functional areas within PAREXEL to align business process with systems and tools and to develop strategy.
Provide work direction, assistance and skill development to (Senior) Support Analyst, Support Specialists, and taking responsibility for the quality of their support and maintenance deliverables.
Analyze complex business and operational system requirements and recommend solution options.
Interface with other IT groups to ensure that database, hardware, network, security, quality, integration, support and project services associated with maintained systems are adequate and sufficiently managed.
Interact with internal clients to understand the business need, help develop user functional requests and requirements and support the development and execution of test plans.
Assist and advise in the development and continuous improvement of IT and IS Global IT standards and methodologies in relationship to application support in the PAREXEL environment.
Negotiate and manage external vendor relationships for outsourcing of maintenance and support services.
Keep abreast of industry standards, technological trends and best practices for application support and IT resource management.
Qualifications
Advanced proficiency in application design, development and support
Demonstrated ability to manage projects and to lead geographically distributed teams
Knowledge of standard ITL process
Experience with industry standard Service Desk Tools
Excellent interpersonal, verbal and written communication skills
Client focused approach to work
A flexible attitude with respect to work assignments and new learning
Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail
Willingness to work in a matrix environment
Solid understanding and working knowledge of Sarbanes Oxley and GCP regulations and how these apply to application design, development and testing of applications in the Clinical industry
Requires extremely skilled experience in application development using Java (common frameworks), the development of cross application communication using Web Services, a good working knowledge of ESB technology and PL/SQL.
