Be responsible for tasks in inventory management (Consumables, chemicals, samples, etc) and accurate inventory control, processing requests leading to inventory movement on and off site, and fulfilling customer metric reporting.
Performs inventory management related functions such as monitoring slow moving and dead inventory, conduct cycle counting, yearly physical inventories, and reporting.
Provides daily customer service functions and communicates with the customer relative to inventory management.
May be required to perform purchasing functions including but not limited to: back-order reporting and expediting, direct factory shipments, 3rd party support, managing quotes, document control, records maintenance, and resolving open invoices or pricing issues.
Responsible for all customer service-related functions including but not limited to: order entry, reporting, maintaining metrics, and cost savings tracking.
Performs shipping coordination activities such as shipping customer material, handling routine issues, operating basic
warehouse equipment, entering shipping information into the customer computer system, and equipment inspections.
Responsible for preparing shipping documentation and packaging requirements.
Responsible for managing consigned, non-consigned, customer owned or 3rd party inventory.
Perform other duties as assigned.
Qualifications
Education: Min. SPM qualification
Experiences: Experience in material handling/inventory replenishment or customer service
Spill containment training, IATA, DOT, IMDG and OSHA Right to Know a plus
Cross referencing and inside sales experience a plus
Inbound and outbound process knowledge is a plus
Knowledge of Information intermediate computer skills including Microsoft Office with proficiency in Word and Excel
Experience in either shipping, inventory, or purchasing
Excellent Customer Service Skills; displays a professional can do attitude
High regard for safety, quality and adherence to protocols, policies and procedures
Ability to self-manage and self-motivate; forward thinking
Ability to prioritize tasks, and meet deadlines
Ability to communicate effectively with both the customer and internal contacts
