Maintain Sales Cloud, Service Cloud, CPQ, and Field Service modules in Salesforce.
Salesforce configuration such as workflow rules, approval processes, flows, email alerts, user management, object management, and security configuration
Perform routine maintenance tasks such as data cleanup, transfer, backup, and restore
Performs managed package installation and set-up activities
Maintain integrations with connected and related system
Create or update reports & dashboards and show end users how to use the reporting capabilities
Answer any end user how-to questions and give demos of Salesforce functionality
Troubleshoot and coordinate with necessary teams to complete tasks requiring Apex triggers, Apex classes , Visualforce, and Lightning Components
Troubleshoot and fix any problems with Salesforce with documented issue/resolution in ServiceNow
Validate and deploy Developer change sets, including post-deploy configuration steps
Develop and maintain documentation of system configurations, processes, and procedure
Stay up to date with Salesforce releases, features, and best practices to provide ongoing support
Works with minimal supervision and with wide latitude for independent judgment and may offer advice and/or guidance to junior administrators
Qualifications
Bachelor's degree (B.A.) or equivalent from four-year college in computer science or related field or equivalent experience
Required Skills
Salesforce Administrator certification required.
Minimum of 5 years of experience as a Salesforce Administrator with Sales Cloud, Service Cloud, CPQ, and Field Service experience.
Knowledge of general CRM concepts, trends, and industry best practices
Extensive knowledge of Salesforce platform
Experience with Community Portal (Force.com Sites, Customer and Partner Portal)
Understands all aspects of Salesforce sandbox management
Experience working in multiple orgs simultaneously
Experience with Salesforce deployments
Experience in agile methodology
Experience with implementing Salesforce App Exchange products
Experience with Salesforce customization including security controls, profiles, permission sets, roles, record types, page layouts, custom settings, flows, validation rules, approvals, and reports/dashboards.
Experience with enterprise integration and ETL tools
Must demonstrate the ability to work independently to complete tasks with minimal supervision
Ability to communicate professionally, concisely and effectively, both verbally and in writing, to internal and external stakeholders
Strong analytical and problem-solving skills
Strongly self-motivated and able to prioritize work effectively
Demonstrate passion for success to complete required tasks while maintaining a positive attitude
