Act as primary customer/site contact for assigned accounts.
Will be considered site point of contact for assigned customer accounts and takes ownership for overall facilitation of product supply.
General knowledge and understanding of customer contracts (Supply Agreement/Quality Agreement) including but not limited to firm-zones; purchase order requirements; delivery requirements; limits of liability.
Supports site demand planning and S&OP process for all assigned accounts.
Manages regular communication with internal and external stake holders through team meetings, utilizing tools included but not limited to customer trackers, email, phone calls and ad hoc meetings as necessary, following escalation path when challenges arise.
Interacts with internal personnel as to approach and resolve customer actions/deliverables, pro-actively communicating customer deliverables and driving results.
Coordinates with Supply Planning team, Materials team, Quality team, and Warehouse team to coordinate on-time delivery of products to customers.
Other duties as assigned.
Qualifications
Associate Degree OR 7+ years relevant experience required.
Bachelor’s Degree or higher is preferred.
1+ years customer account management, sales or project coordination experience is preferred .
Individual may be required to sit for extended periods. Specific vision requirements include reading of written documents and use of computer monitor screen frequently.
File/Folder storage with non-repetitive light weight lifting, reaching and forward bending as necessary. o Infrequent lifting overhead reaching less than or equal to 15 lbs. with the ability to potentially be able to lift up to 35 lbs. and push/pull 40 lbs.
