You will establish and maintain a quality management system that monitors and measures the performance of the services against agreed-upon service level agreements (SLAs) and key performance indicators (KPIs).
You will create and maintain a Quality Plan that outlines the quality goals, policies, and procedures.
You will implement the defined processes, optimize existing processes, initiate process improvements, and drive continuous partners, project managers and other ITIL roles, such as Service Level Manager, Incident Manager, and Problem Manager, to ensure that quality issues are addressed promptly and effectively.
You will ensure that all associated third-party vendors/partners/providers adhere to the prescribed quality standards and meet the requirements of the ITIL Framework.
You are responsible for Projects reporting, Analysis of trends, Root Cause analysis, identification of process Corrective Actions and Preventive Actions improvements (CI) in projects
You will be conducting regular quality audits to identify areas for improvement and ensure compliance with the ITIL Framework.
You will need to support and guide the teams for internal audits, external audits, customer audits
You will be developing and implementing quality metrics that measure the performance of the services and identify opportunities for improvement.
You will be collaborating with business
You have a Bachelor's/Master’s degree in any branch of engineering
6-9 years of experience software quality and at least 3 years of experience in implementing ITIL framework
Implementation experience of ITIL, ISO 20K, Agile Scrum / Lean for Software Development / DevOps, ISO 9001 and Statistical Analysis tools are must
Exposure to ISO 27001, Scripting Languages would be advantageous
Being good at Listening Skills, Verbal and Written Communication Skills, Strong presentation skills, Inter-personal skills, energetic and” Go-getter”