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Lead Service Integrator

Full-Time Bengaluru, India
Health care
Health & Biotech
26 July 2023
  • As a Lead Service Integrator ( LSI ) , come up with the service strategy and roadmap for products under development and install base to support in the field.
  • Work closely with the Lead System Designer, to ensure that service requirements and outputs are defined and integrated properly within the product/program.
  • Strategize and lead the development/delivery of service documentation and service training to ensure success of the product over the entire life cycle in the local and global regions.
  • Works independently and possesses a level of functional expertise necessary to influence and execute technical and project delivery execution.
  • Work with the field service team to capture feedback and incorporating this feedback into future releases.
  • Ability to proactively manage cross-functional interdependencies to maximize team efficiency and avoid gaps/delays in execution of service deliverables.
  • Works with the online center, field engineers, customers and/or program leadership to ensure that the project deliverables are consistent with the goals of larger programs or initiatives.
  • Has knowledge of best practices in service engineering, work towards simplifying service processes for effectiveness
  • Masters or Bachelor's degree from an accredited university or college with relevant experience
  • 10 to 12 years’ experience working with cross functional, global teams with atleast 5 years in a service lead / project leadership role
  • Project/Program Management or Service Leadership experience
  • Experience working in Agile methodology to understand the service deliverables, associated tasks and integration at the right time in the program to ensure service readiness
  • Prior knowledge and experience of healthcare domain also handling Project Leader roles and responsibilities atleast in 1 NPI program release


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