As a Lead Service Integrator ( LSI ) , come up with the service strategy and roadmap for products under development and install base to support in the field.
Work closely with the Lead System Designer, to ensure that service requirements and outputs are defined and integrated properly within the product/program.
Strategize and lead the development/delivery of service documentation and service training to ensure success of the product over the entire life cycle in the local and global regions.
Works independently and possesses a level of functional expertise necessary to influence and execute technical and project delivery execution.
Work with the field service team to capture feedback and incorporating this feedback into future releases.
Ability to proactively manage cross-functional interdependencies to maximize team efficiency and avoid gaps/delays in execution of service deliverables.
Works with the online center, field engineers, customers and/or program leadership to ensure that the project deliverables are consistent with the goals of larger programs or initiatives.
Has knowledge of best practices in service engineering, work towards simplifying service processes for effectiveness
Qualifications
Masters or Bachelor's degree from an accredited university or college with relevant experience
10 to 12 years’ experience working with cross functional, global teams with atleast 5 years in a service lead / project leadership role
Project/Program Management or Service Leadership experience
Experience working in Agile methodology to understand the service deliverables, associated tasks and integration at the right time in the program to ensure service readiness
Prior knowledge and experience of healthcare domain also handling Project Leader roles and responsibilities atleast in 1 NPI program release
