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Full-Time

location [North Carolina, United States ]

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Category:  Sales / Commercial
Type:  Full-Time
Posted:  09/20/2022

Requirements

Gender:  Does not matter
Highest Education:  Minimum Education University
Experience:  Minimum Experience 4 Year
Career Level:  Mid Level
Required Travel:  Not Required

Location

[North Carolina, United States ]

Description

  • Provide expert technical leadership during sales process by demonstrating superior product and application knowledge for Cytiva chromatography resin products.
  • Accountable to the Downstream Modality for performance of area sales goals. Work with assigned area sales team to meet and exceed Modality annual sales targets.
  • Develop and maintain business relationships with the top accounts in their region through personal contact on a regular basis.
  • Support customer PD, purification and manufacturing projects by providing product and application information, answering inquiries, giving presentation, assist with logistics, and providing limited lab bench work in support.
  • Improve customer satisfaction and retention through education, process trouble shooting and continued optimization of customer processes.
  • Develop, coordinate and deliver product training to Customers and Account Managers on products and applications within assigned region to improve customer satisfaction and maintain relationships.
  • Support trade shows and professional conferences by giving product seminars, presenting posters and working trade show booth.
  • Use market and product knowledge to assist sales team in developing sales, marketing and customer account sales strategies.
  • Provide competitive product/market reports and regular feedback on customer needs and satisfaction to internal stakeholders.
  • Facilitate Field Rep/Modality team communication and the sharing of best practices.
  • Assist with the assimilation of new hires into the organization
  • Act as a mentor to new field team members, providing product, technical and professional guidance as necessary to improve the customer experience
  • Communicate with other Modality Applications Specialists and Account Managers to ensure all customer and business needs are met.

Qualifications

  • BS Degree in Science (Biology, Biochemistry, Chemistry) Engineering or related discipline.
  • Good understanding and knowledge of the Biopharmaceutical /Biotech Industry and strong, working knowledge of chromatography plus hands on experience in protein purification.
  • 4+ years of progressively responsible post-bachelor’s experience as Research Scientist or Chromatography Product Specialist, or Field Application/Technical Specialist or related experience.
  • Solid problem-solving skills – ability to resolve complex problems, communicate issues and propose solutions to both external customers and internal team members.
  • Team oriented with a customer satisfaction mindset.
  • Ability to communicate effectively using local language.
  • Willingness to travel within geographic region as well as to periodic nationwide sales meetings and tradeshows.
  • To the extent you are applying for a position that requires you to operate a Cytiva owned/leased, privately owned/leased or rental vehicle for company business, you must be willing to submit to a check of your driving record.

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