You ensure configuration of our Roche Lab IT middleware solutions and support the implementation of the lab workflow adaptations according to customer expectations
You act as responsible for the preparation and implementation and follow-up of your projects that you will be responsible for
You support our sales and marketing colleagues on the advertising of our advanced Lab IT solutions at the customer sites by understanding and translating the features and benefits
You build strong customer relationships by providing a technical support and training in the RDB training centre or at the customer site
Qualifications
You have a Bachelor degree in Medical Laboratory Technology and a strong motivation in IT middleware; or relevant experience in the laboratory IT middleware or LIS with an Information Technology degree. Knowledge on connectivity and network support is an asset.
You are eager to be part of projects involving implementation, validation, training and problem solving of our Roche Lab IT solutions.
You feel comfortable to train a small or a mid-size audience. Transferring your knowledge about lab automation is energising you
You are at ease with verbal and written communication in multiple languages, where French is your native language with a good knowledge of English. Dutch can be a strong asset
You have a flexible mindset and you are able to set your priorities according to your customers’ needs. This also means that you have a great ability to actively listen in order to meet your customers’ expectations
You have a sense of responsibility in order to achieve the company's objectives, while respecting its vision and values
