Client Services DirectorNew4(Days Ago)

The primary focus of this role is to lead a growing team to achieve innovative and quality outcomes for clients. There are 3 parts to this role that will see you work with your direct team as well as other IQVIA business units.

The team:

• Provide direction/management for the account/project and program delivery team
• Ensure a quality outcome for all projects and programs
• Mentor, train, support and motivate individual team members

Business development:

• Be a trusted partner for Vivacity Health’s clients; maintain existing client relationships and drive organic growth
• Seek out new opportunities and develop and deliver strategic proposals using Vivacity Health and IQVIA resources, offerings and great minds
• Identify and participate in long-term growth opportunities for the business (Vivacity Health and IQVIA, particularly Contract Sales and Medical Solutions)

Project delivery and finance:

• Have hands on responsibility for a small number of key clients/projects
• Set and track financial financial targets for Project Directors and Senior Project Managers
• Ensure resourcing needs are planned and allocated on a daily, weekly and yearly basis
• Report monthly to finance

Organisational Relationships:

This position will report into the General Manager/Senior Director of Vivacity Health

Direct reports include Project Directors and Senior/Project Managers.

• Minimum 8+ years client service experience in a healthcare agency
• A passion for healthcare communications, for dreaming up creative solutions and making them a reality
• Visionary and excited about being part of what you create
• Experience working with multiple stakeholders to achieve outstanding results
• Excellent track record in planning and executing marketing strategies
• Experience managing at least 3 direct reports
• Excellent project management skills

• Very strong communication skills – internal, with clients and with healthcare professionals
• Results and performance-focused
• In-depth understanding of medical education, digital marketing and health programs
• Proactive nature and ability to get the job done with initiative
• Experience in financial management with responsibility for revenue targets and business planning
• Being a team player, always willing to share knowledge, help out a teammate, and go that extra mile